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Delete a User

Overview​

Suspend a user account instead of permanently deleting it so the user's records and activity history remain available for reporting and auditing.

Permissions / Access​

  • Department Manager
  • Company Manager

Admin Dashboard -> Users -> Edit User

Steps​

  1. Open Admin Dashboard.
  2. Select the Edit Users tab.
  3. Find and select the user you want to suspend.
  4. Toggle Edit Mode in the upper right corner of screen so it's turned on.
  5. Select the User Controls drop down on the user you want to delete.
  6. Select the option to suspend or deactivate the user.

Suspend option in User Controls

  1. Confirm the suspension.

Result​

  • The user is suspended and no longer has access to the platform.
  • The user's account information and activity history are retained.
  • You can restore the user later by unsuspending the account.

Notes / Tips​

  • Users are not permanently deleted from the platform.
  • Suspending preserves user data for future reporting and restoration.
  • If you need to restore access, unsuspend the user rather than recreating the account.

Troubleshooting​

Common issue: The user still has access after suspension.

Solution: Verify the suspension was saved and check the user's active status.

Common issue: You cannot find the suspend option.

Solution: Ensure you are on the correct user edit page and have the required permissions.